Return & Refund Policy

Easy returns within 7 days of delivery on most items

7-Day Return Window

On every item except those listed as final sale

We want you to be completely satisfied with your purchase. For most items, if you're not happy for any reason, you can return them within 7 days of delivery for a full refund or exchange. A small number of items are sold as final sale and are listed below. Where a request covers several items, each one is reviewed separately.

Return Conditions

Items must be unused, unwashed, and in original condition with all tags attached
Return request must be initiated within 7 days of delivery
Original packaging should be intact (where applicable)
Proof of purchase (order ID) is required

How to Initiate a Return

Start from your order

Open the order in My Orders and choose Return item next to the item. For a final-sale item the button reads Report a problem instead.

Tell us what and why

Select the items and quantities, choose a reason, and add photos. Photos are required when you report a damaged, defective or wrong item — and for any final-sale item, which is accepted only as such a claim. If you paid cash on delivery, you will also be asked for the UPI ID or bank account to refund to.

We review, then collect

We review each item against your photos and aim to respond within 24–48 hours. For approved items our courier partner arranges a free pickup from your address — keep them packed and ready.

Inspection and refund

Once the items reach us and pass inspection, your refund is released and reaches you within 5–7 business days.

Prefer not to use the site? Email [email protected] with your order ID, the items, the reason and photos, and we will raise the request for you.

Non-Returnable (Final Sale) Items

The items below are sold as final sale: they cannot be returned because you changed your mind or ordered the wrong size. Please check this list before you buy.

Socks — hosiery cannot be returned once the pack is opened, for hygiene reasons
Innerwear, including cycling shorts — for hygiene reasons
Ties and belts — sold as final sale
Customized or personalized items (with name embroidery)
Items that have been washed, worn or altered

Customized and personalized items — anything carrying a name, initials or a school-specific embroidery done to your order — cannot be returned or exchanged in any circumstance, including a change of mind or a wrong size, because they cannot be sold to anyone else. This does not affect your rights if such an item arrives damaged, defective or different from what you ordered; see the section below.

Each item is decided separately

When you return more than one item on a single request, we review each item on its own. That means one request can end with different outcomes for different items — we may accept one and decline another.

•You are told the outcome for every item. We tell you each item's result in writing and, for any item we decline, the reason for that decision — never just “rejected”.
•A declined item stays with you and is never collected. You are not charged anything for it and there is nothing you need to send back. If we have already collected it before the decision, we hold it for you and tell you so.
•Accepted items are unaffected. A declined item does not delay or reduce the refund for the other items on the same request.
•A declined item can be raised again. Declining an item does not use up your return window for it — if you believe the decision was wrong, reply to the email or raise a fresh request for that item from your order page.

Final-sale items are accepted only as a damage, defect or wrong-item claim. If our inspection finds the item is not faulty, we decline that item and tell you what we found. We do not refuse a claim without giving you a reason.

Damaged, defective or wrong item? Always covered

Final sale never means “no help”. If any item — including a non-returnable one — arrives damaged, is defective, is not what you ordered, or is not as described, you can report it within 7 days of delivery and we will refund or replace it. This is your right under the Consumer Protection (E-Commerce) Rules, 2020, and no policy of ours overrides it.

To report a problem with a non-returnable item, open the order in My Orders and choose Report a problem. Please attach at least one clear photo of the issue — we review the photos before arranging pickup, and the refund is released once the item has been received and inspected.

Refund Information

Refund Method: For prepaid orders, refunds are credited to the original payment method. For cash-on-delivery orders, refunds are sent to the UPI ID or bank account you provide when raising the return — please check it carefully, as a transfer to a wrong account cannot be reversed.

Processing Time: 5-7 business days after we receive the returned item.

Exchange: Exchanges, such as a different size, are arranged by our support team rather than through the return form. Contact us and we will set one up alongside your return.

Need Help?

Have questions about returns? Reach out to us!

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How to Initiate a Return

Start from your order

Open the order in My Orders and choose Return item next to the item. For a final-sale item the button reads Report a problem instead.

Tell us what and why

We review, then collect

We review each item against your photos and aim to respond within 24–48 hours. For approved items our courier partner arranges a free pickup from your address — keep them packed and ready.

Inspection and refund

Once the items reach us and pass inspection, your refund is released and reaches you within 5–7 business days.

Prefer not to use the site? Email [email protected] with your order ID, the items, the reason and photos, and we will raise the request for you.

Each item is decided separately

•You are told the outcome for every item. We tell you each item's result in writing and, for any item we decline, the reason for that decision — never just “rejected”.

•A declined item stays with you and is never collected. You are not charged anything for it and there is nothing you need to send back. If we have already collected it before the decision, we hold it for you and tell you so.

•Accepted items are unaffected. A declined item does not delay or reduce the refund for the other items on the same request.

•A declined item can be raised again. Declining an item does not use up your return window for it — if you believe the decision was wrong, reply to the email or raise a fresh request for that item from your order page.

Refund Information

Processing Time: 5-7 business days after we receive the returned item.

Exchange: Exchanges, such as a different size, are arranged by our support team rather than through the return form. Contact us and we will set one up alongside your return.